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Offers software for customer service including customer support help desk software, knowledge base, case management, and trouble ticket helpdesk software
http://www.parature.com/
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
http://www.kayako.com/
Help Desk Software and Customer Service Support Software - IssueTrak offers customizable, web based help desk software and customer support software solutions for IT help desk ...
http://www.issuetrak.com/
PerlDesk is a feature packed browser based email management and help desk software application, designed to streamline the operation of managing emails or support requests.
http://perldesk.com/
Web based help desk support software, part of customer service solutions from Parature Inc ... Help Desk Support Software Parature Web Based Help Desk Software: Fast, Easy 24/7 On ...
http://www.parature.com/help-desk-software.aspx
LiveTime provides ITIL 2, 3 based Service Desk, Help Desk and support software for the enterprise, including incident, problem, change, service level, knowledge and configuration ...
http://www.livetime.com/webservicedesk/app
Help Desk Software & Service Desk Software ? c.Support by GWI. Powerful Incident, Problem, Change, Asset, SLA, Workflow & Knowledge features.
http://www.gwi.com/
Help Desk Pilot is Help Desk & Customer Support Service Software. This customer support software is 100% web based written in PHP & MySQL and Support MS-SQL. With added support for ...
http://www.helpdeskpilot.com/
There are many software applications available to support the help desk function. Some are targeting enterprise level help desk (rather large) and some are targeting departmental ...
http://en.wikipedia.org/wiki/Help_desk
Receive support from the Scriptlogic Help Desk for all Windows / Web customer service software solutions
http://www.kemma.com/support.htm

Strategic Exit Planning and Strategic Tax Planning to Save Income Taxes

Your partner, Uncle Sam, through the federal income tax and his State and Local Tax buddies (lovingly called your "Tax Partners") are excited about getting their share of your business profits (and salary income) right about now. If you are like most business owners you are focused on legally reducing your contribution through strategic tax planning and strategic planning to your Tax Partners this year. If you are like the exceptional few business owners, you are doing your best to look at how you will reduce your payments to your Tax Partners over your life and the life of your business through strategic exit planning and strategic tax planning.

Common reasons given for this lack of strategic tax planning and strategic exit planning is, "we need to make too many assumptions and guesses", "everything changes anyway", and often, "we are too busy and just never got to it".

Hence business owners who would never run their business with legacy software, put their crews in antique trucks, or run inefficient assembly lines often have old corporate elections and avoidable tax consequences because of strategic decisions made 20 years ago or more. (Just because you can't see it doesn't mean it isn't there.)

A recent example we saw was a meticulously run supplier of construction safety equipment. When the business was formed 25 years ago the owner elected C Corporation tax treatment. At the time there were many strategic tax benefits to that treatment and the election was the right thing to do. Yet somewhere between 12 and 15 years ago those benefits disappeared but no one ever looked forward to the long term strategic tax plan and strategic exit plan in order to foresee negative consequences.

The business had an estimated sales value of about $1,500,000 and because of the size and nature of the business buyers insist that the sale be structured as an asset sale. This scenario means the owner's Tax Partners are going to receive approximately an ADDITIONAL $300,000 from this transaction because of the old election. This is a huge price to pay for missing a change in tax status at the right time.

There are many other pitfalls and traps that can catch the small business owner. Because owners understand the day to day operations the traps tend to jump out and bite at times requiring major change and transition. Putting together the right team and asking the right questions periodically starting years in advance will help avoid these traps and produce superior results.

While long range transition, tax, and exit strategy planning and analysis seem expensive in the short run they are cheap in the long run. (Yes I mean cheap.) At the end of the day it is what you keep that counts. Keep more by planning.

Note: This is not tax advice but a sample case study based on similar situations. You are advised to seek professional assistance for your specific situation before taking any actions. No part of this is intended to be used to avoid tax penalties, or for promoting, marketing, or recommending to another any tax related action or activity.

About the Author: Gregory Caruso, CPA, Attorney, Certified Valuation Analyst, and author, is a Principal at Harvest Associates in Baltimore and Bethesda, Maryland. Greg is an expert in privately held business mergers and acquisitions. Greg specializes in working with owners who are determined to realize the highest business value from their business exit. Greg has over 20 years of experience. wgcaruso@harvestbusiness.com 877-838-4966

http://www.harvestbusiness.com

 

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